SunClub Casino Privacy Policy
At SunClub Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you access our platform at SunClub Casino.com. Whether you're using the sun club app or visiting us via desktop, we want you to understand your rights and our obligations. Please read this document carefully before using our services.
Who We Are
We operate SunClub Casino under the legal entity TOP ONLINE SERVICES LIMITED, registered at Dept 4637, 196 High Road, Wood Green, London N22 8HH. Our operations are also conducted through Ent Tech Solutions LLC (San José, Costa Rica) and ChapChap Technologies Ltd, and are governed by the laws of the Republic of Costa Rica. We hold a licence issued by Anjouan Licensing Services, under the Offshore Finance Authority of the State of Anjouan. For any privacy-related queries, you may contact us at support@SunClub Casino.com.
Information We Collect
Here at SunClub Casino, we may collect the following categories of personal data when you register an account, make a deposit, or interact with our platform:
- Full name, date of birth, and nationality
- Email address, phone number, and residential address
- Payment details, including bank transfer and cryptocurrency wallet information
- Government-issued identification documents for KYC verification purposes
- Login credentials, including data related to the sunclub login process
- Device information, IP address, and browser type when you access our platform
- Gaming activity, transaction history, and account preferences
- Communications you send us, including support requests and complaints
We collect this information directly from you at the point of registration, during the sun club login process, or automatically through your use of our website and mobile platform. The sun club app download may also trigger certain technical data collection to ensure optimal performance.
How We Use Your Data
At Sun Club Casino, we use your personal information for the following legitimate purposes:
- To verify your identity and process your registration securely
- To process deposits and withdrawals via bank transfer, credit card, or cryptocurrency
- To administer bonuses, including welcome packages, no deposit offers, and our VIP loyalty programme
- To comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations
- To provide 24/7 customer support via live chat and email
- To send you relevant promotional communications, including information about sunclub casino bonus codes and promo codes, where you have consented
- To improve our platform, games, and overall user experience
- To detect and prevent fraud, abuse, or other unlawful activity
Our SunClub platform does not sell your personal data to third parties. We process your information only in accordance with the purposes outlined in this policy.
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract performance — processing is necessary to deliver our gaming services to you
- Legal obligation — we are required to carry out KYC checks and comply with applicable regulations
- Legitimate interests — to protect our business, prevent fraud, and improve our services
- Consent — for marketing communications, cookies, and optional data processing activities
Cookies and Tracking Technologies
We at SunClub Casino use cookies and similar tracking technologies to enhance your experience on our site. Cookies help us remember your preferences, analyse traffic patterns, and deliver relevant content. When you use the sun club login app or visit our desktop site, certain cookies are placed on your device automatically.
You may manage or disable cookies through your browser settings at any time. However, please note that restricting cookies may affect the functionality of our platform. For full details on how we use cookies, please refer to our separate Cookie Policy.
Sharing Your Information
At Sun Club, we may share your personal data with trusted third parties only where necessary:
- Game providers — such as Evolution, Pragmatic Play, and other partners who power our 13,000+ game library
- Payment processors — to facilitate deposits and withdrawals in GBP, EUR, USD, and other supported currencies
- Regulatory and licensing authorities — including Anjouan Licensing Services and relevant law enforcement bodies
- IT and security service providers — who assist us in maintaining a safe and reliable platform
- Fraud prevention agencies — to help us detect and prevent suspicious activity
All third parties we work with are contractually required to handle your data with appropriate security measures and only for the purposes we specify.
Data Retention
We retain your personal data for as long as your account remains active or as required by applicable law. Our SunClub Casino records are typically kept for a minimum of five years following account closure, in line with our legal and regulatory obligations. After this period, we securely delete or anonymise your data.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at SunClub Casino:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your data, subject to legal obligations
- The right to object to or restrict certain types of processing
- The right to data portability
- The right to withdraw consent at any time, without affecting prior processing
To exercise any of these rights, please contact our support team at support@SunClub Casino.com. For complaints related to licensing or data handling, you may also reach us at complaints@email.SunClub Casino.com.
Security Measures
We are committed to keeping your data safe. Our SunClub Casino platform employs industry-standard encryption, secure server infrastructure, and strict internal access controls to protect your information from unauthorised access, disclosure, or loss. We regularly review and update our security practices to maintain the highest possible standards.
Responsible Gambling and Minors
Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the legal gambling age. If we discover that a minor has registered on our platform, we will immediately close the account and delete the associated data. At Sun Club Casino, we take responsible gambling seriously and actively support tools to help players manage their activity safely.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of our platform following any updates constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to reach out. You can contact our support team via 24/7 live chat directly on our website, or send an email to support@SunClub Casino.com. For formal complaints, please write to complaints@email.SunClub Casino.com or contact the licensor directly at complaints@casinoslicences.com.
Content updated: July 13, 2026